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Description

SAP Customer Service

SAP CS(Customer Service) module is an extension of SD module and Plant Maintenance Module. While Plant Maintenance addresses processes in the in house maintenance functions Customer Service handles service provided to the customer. It is mainly used for better customer service as after sale service in the industry. Customer Service module leverages the features provided mainly by the Plant Maintenance and Sales and Distribution modules. Help desk services also forms a part of ERP Customer Service module. The CS Module consists of all master data, system configuration, and transactions to complete the Service process. The course focuses on the complete end to end implementation of functionality related to the Customer Service module. The SAP CS Course Curriculum provides in depth knowledge about Installed Base Management, Technical Objects, Service Agreements, and Warranties CS Customer Interaction, Notifications and more.

Introduction to SAP R/3 Basis
 Introduction to ERP
Introduction to SAP
SAP R/3 Architecture
About Team (worked up on SAP) and their role and responsibilities
Type of Projects
System Landscape.
ASAP METHODOLOGY
Project preparation
Blue print
Realization
Final Preparation
Go Live & Support
SAP NAVIGATION
About SAP Login
SAP Sessions
About SAP Easy Access and IMG Screen
Features of SAP Navigations
Customer Service Course details
Content
1.Overview on Customer service
2.CS Integration with Other Modules
3.CS SD Integration
4.CS QM Integration
5.CS FI Integration
6.CS CO Integration
7.CS PP Integration
8.CS MM Integration
9.CS HR Integration
10.Organisational elements in Customer service Module
11.Master data in Customer service
12.Installed Base Management
13.Functional Location
14.Equipment
15.Serial Number Management
16.Work Centre
17.Cost Centre
18.Activity
19.Activity Pricing
20.Warranty & Types
21.Status Profiles
22.DIP Profile
23.In House Repair Process
Service Notification
Repair Order
Service Order
Resource Related Billing
Repair -At-Site Process
 Service Notification
 Service Order
 Resource Related Billing
Annual Maintenance
Contract Process
 Contracts
 Task Lists
 Maintenance Plan
Third Party Repair Process
 Service Notification
 Service Order
 Resource Related Billing
Real Time Scenarios
 Day to Day Tickets resolving
 LSMW & BDC (Recording)
 Implementation Overview
 Support and Maintenance Process
 Real Project Specific Documentation
 Important Tables information
 Request Transport Process
 Interview Questions
We also provide online training on SAP ABAP On HANA, SAP S4 HANA, SAP HANA ADMIN, SAP BASIS ON HANA, SAP BI ON HANA, SAP HANA, SAP ABAP, SAP BASIS, SAP BI, SAP BO, SAP CIN, SAP CRM, SAP FICO, SAP FIORI, SAP SIMPLE FINANCE, SAP IS RETAIL, SAP MM, SAP SD, SAP HR, SAP Successfactors, SAP UI5, SAP HCM, SAP SCM, SAP SECURITY, SAP CO, SAP PI, SAP PS, SAP PM, SAP PP, SAP QM, SAP EWM, SAP ISU, SAP MDM, SAP NET WEAVER, SAP BPC, SAP SRM, SAP WEB DYNPRO, SAP AFARIA, SAP WM, SAP AWS, SAP APO, SAP CUSTOMER SERVICE, SAP EHS, SAP EP, SAP FM, SAP FSCM, SAP GRC, SAP OIL, SAP TRM, SAP WORKFLOW, SAP GST, SAP SIMPLE LOGISTICS and all modules.