SAP Customer Service
SAP CS(Customer Service) module is an extension of SD module and Plant Maintenance Module. While Plant Maintenance addresses processes in the in house maintenance functions Customer Service handles service provided to the customer. It is mainly used for better customer service as after sale service in the industry. Customer Service module leverages the features provided mainly by the Plant Maintenance and Sales and Distribution modules. Help desk services also forms a part of ERP Customer Service module. The CS Module consists of all master data, system configuration, and transactions to complete the Service process. The course focuses on the complete end to end implementation of functionality related to the Customer Service module. The SAP CS Course Curriculum provides in depth knowledge about Installed Base Management, Technical Objects, Service Agreements, and Warranties CS Customer Interaction, Notifications and more.
Introduction to SAP R/3 Basis Introduction to ERP Introduction to SAP SAP R/3 Architecture About Team (worked up on SAP) and their role and responsibilities Type of Projects System Landscape. ASAP METHODOLOGY Project preparation Blue print Realization Final Preparation Go Live & Support SAP NAVIGATION About SAP Login SAP Sessions About SAP Easy Access and IMG Screen Features of SAP Navigations Customer Service Course details Content 1.Overview on Customer service 2.CS Integration with Other Modules 3.CS SD Integration 4.CS QM Integration 5.CS FI Integration 6.CS CO Integration 7.CS PP Integration 8.CS MM Integration 9.CS HR Integration 10.Organisational elements in Customer service Module 11.Master data in Customer service 12.Installed Base Management 13.Functional Location 14.Equipment 15.Serial Number Management 16.Work Centre 17.Cost Centre 18.Activity 19.Activity Pricing 20.Warranty & Types 21.Status Profiles 22.DIP Profile 23.In House Repair Process Service Notification Repair Order Service Order Resource Related Billing Repair -At-Site Process Service Notification Service Order Resource Related Billing Annual Maintenance Contract Process Contracts Task Lists Maintenance Plan Third Party Repair Process Service Notification Service Order Resource Related Billing Real Time Scenarios Day to Day Tickets resolving LSMW & BDC (Recording) Implementation Overview Support and Maintenance Process Real Project Specific Documentation Important Tables information Request Transport Process Interview Questions We also provide online training on SAP ABAP On HANA, SAP S4 HANA, SAP HANA ADMIN, SAP BASIS ON HANA, SAP BI ON HANA, SAP HANA, SAP ABAP, SAP BASIS, SAP BI, SAP BO, SAP CIN, SAP CRM, SAP FICO, SAP FIORI, SAP SIMPLE FINANCE, SAP IS RETAIL, SAP MM, SAP SD, SAP HR, SAP Successfactors, SAP UI5, SAP HCM, SAP SCM, SAP SECURITY, SAP CO, SAP PI, SAP PS, SAP PM, SAP PP, SAP QM, SAP EWM, SAP ISU, SAP MDM, SAP NET WEAVER, SAP BPC, SAP SRM, SAP WEB DYNPRO, SAP AFARIA, SAP WM, SAP AWS, SAP APO, SAP CUSTOMER SERVICE, SAP EHS, SAP EP, SAP FM, SAP FSCM, SAP GRC, SAP OIL, SAP TRM, SAP WORKFLOW, SAP GST, SAP SIMPLE LOGISTICS and all modules.